Questions, answered.
Renting a charger or hosting a station, it's all here. Still stuck? Get in touch.
Renting a charger.
The price, the card hold, returns, and what happens if you keep it.
How much does it cost?
The station screen shows the full price before you tap, so you know exactly what a rental costs before you start.
Is there a hold on my card?
Yes. When you rent, we put a temporary hold on your card in case the charger doesn't come back. The screen shows the amount before you tap.
A hold isn't a charge. When you return the charger, it comes off, less anything you owe for the rental.
When does the hold come off my card?
We release it when you return the charger. After that, your bank decides how fast it drops off your account, which can take a few business days.
Where do I return it?
Any of our stations, not just the one you rented from. Slide it into an open slot and your rental ends.
Station locations will be listed on this site as they go live.
What if I don't bring it back?
Then it's yours. Keep it past the rental time shown on the screen and the rental becomes a purchase, at the price the screen shows before you tap. Nothing else gets charged after that.
Will it work with my phone?
Every charger has USB-C and Lightning cables built in, so it works with iPhones, old and new, and with USB-C Android phones.
Do I need an app or an account?
No. Tap your card or phone at the station and a charger releases. No app, no sign-up.
Can I leave with it?
Yes. Take it back to your seat, to the next stop, or home. Bring it back to any station before the rental time on the screen runs out, or it becomes yours to keep.
Something went wrong with my rental. Who do I contact?
Us, not the staff where you rented it. Call or text (757) 790-0061 or email hello
What if a charger looks damaged or gets hot?
Stop using it and unplug your phone. Set it down on a hard surface, not in a pocket or bag, and let the staff or us know. We pull any damaged charger out of service.
For businesses.
What hosting a station costs, what you earn, and who takes care of it.
How it works for businessesWhat does it cost my venue?
Nothing. The station, the install, the chargers, and the service are all on us. You provide one standard outlet.
What do we earn?
A share of the net rental revenue from your station, meaning rental fees after card processing and software fees. It's paid monthly, with a statement for your station. We'll walk you through the numbers on a quick call or visit.
The share covers rentals. When a renter keeps a charger instead of returning it, that purchase isn't included. We won't promise you a dollar figure up front. Your statement will show exactly what your station does.
Who takes care of the station?
We do. We swap and recharge chargers, handle maintenance and repairs, and answer renter questions. If anything looks off, call or text (757) 790-0061 and we'll come out.
What do my staff have to do?
Nothing day to day. Renters pay at the station, and any questions or refund requests come to us, not your team. When a guest asks to charge their phone, your staff can just point to the station.
We only ask that the station sits where staff can see it, and that anyone who spots a damaged charger sets it aside and lets us know.
How much space and power does it need?
It goes somewhere out of the way of service where your staff can see it: on a wall, a shelf, or the end of a counter or host stand, near one standard outlet. We'll pick the spot together on our visit.
Can the screen show our specials?
Yes. Send us your events, specials, or announcements and we'll put them on the station's screen.
What if it doesn't work out?
It's month to month. Either side can end it with 30 days' notice, and we pick up the station at no cost to you.
We suggest giving it 3 months. If it isn't earning for both of us by then, we'll take it out ourselves.
Who's responsible for the equipment?
We own it, maintain it, and fix or replace anything that breaks. Your part is reasonable care, the same as anything else in your venue. The placement agreement spells it all out.
Are your stations live yet?
Not yet. We're launching in Hampton Roads now and placing our first stations with a small group of local venues. Want to be one of them? Request a station.